TOP 18 CRM Systems for Small Online Business

LP-CRM - CRM for small online businesses: e-commerce, goods and services. Automate sales, process orders, manage customers, and analyze performance. All in one place!

Platform advantages

• Зростання продажів. Automate the sales funnel, increase the average check and customer LTV.
• Time saving. Automate routine to focus on business development.
• Easy integration. Integrates with popular services: mail, messengers, telephony.
• User-friendly interface. Intuitive, easy to learn even for beginners. LP-CRM.

Characteristics

• Sales automation
• User-friendly interface
• Integration with platforms
• E-commerce support
• Analytics and reports

CPAshka - CRM for dropshipping that automates accounting and settlements with dropshippers. An ideal solution for small online businesses that simplifies order and payment management.

Platform advantages

• Dropshipping automation. CPAshka takes on the routine, freeing up time to develop the business.
• Accurate accounting of dropshippers. Automatic calculation of payments and control over orders.
• Clear analytics. Get clear reports on sales, profit and dropshipper performance.
• Quick start. Get started with CPAshka today, without lengthy setup.

Characteristics

• Dropshipping automation
• Convenient accounting of dropshippers
• CPAshka: CRM for online business
• Reporting and analytics
• Easy start for small businesses

Salesforce Sales Cloud - the leading CRM for large businesses, but its powerful sales tools, automation and analytics can be useful for an ambitious small online business looking to scale. Build an effective sales funnel and gain valuable insights!

Platform advantages

• Sales growth. More leads, better conversion, increased profit per customer.
• Efficient management. Organize data, track deals, improve interaction.
• Real-time analytics. Reports and forecasts for making informed decisions, process optimization.
• Personalized experience. Create unique offers, build strong customer relationships.

Characteristics

• Easy integration
• Sales automation
• User-friendly interface
• Real-time reporting
• 24/7 support

KeyCRM is a Ukrainian CRM for small online businesses. Orders from all channels, convenient communication with customers, inventory management and powerful analytics - all in one system. Automate your business with KeyCRM!

Platform advantages

• Everything in one place. Orders, customers, warehouse - business control.
• Clear analytics. Get reports to scale sales.
• Easy integration. Connection to marketplaces and delivery services.
• Automation of routine. Forget about repetitive tasks, time is a valuable resource.

Characteristics

• Convenient CRM for online sales
• Automation of business processes
• Integration with marketplaces
• Ukrainian language support
• Sales and profit analytics

amoCRM - CRM for online business where customer communication comes first. Chat funnels, automation with bots, and omnichannel dialogues all in one place. Make sales easier and faster!

Platform advantages

• Convenient chat funnels. Automate communication with customers in messengers, increase sales.
• Omnichannel dialogues. Communicate with customers from any channel in one window.
• More sales. Easily attract and retain customers, increase profits.
• Simple integration. Integrate amoCRM with your tools in a few clicks.

Characteristics

• amoCRM: chat funnels
• Easy start for small businesses
• Integration with messengers
• Sales automation
• Omnichannel communication

Keap (formerly Infusionsoft) - CRM and marketing automation designed specifically for entrepreneurs. Keap helps small businesses attract customers, organize their work, and scale. All in one platform!

Platform advantages

• Sales automation. Attract more customers in less time by setting up automated sales funnels.
• Convenient contact management. All customer information in one place, segment and personalize communication.
• Personalized marketing. Send targeted emails and offers, increasing conversion and customer loyalty.
• Saving time and resources. Keap optimizes routine tasks, allowing you to focus on business development.

Characteristics

• Easy setup
• Sales automation
• Integration with the site
• Clear analytics
• 24/7 support

SuiteCRM - Open-source CRM, perfect for small online businesses. Flexible, adaptable to your needs, helps manage sales and customers effectively. Customize the system to your unique workflow!

Platform advantages

• Free platform. Cost savings thanks to the Open-source license, no usage fees.
• Full customization. Tailor to the needs of your business, adapt the functionality.
• Sales growth. Customer management, data analysis, increased profits.
• Work optimization. All customer data in one place, easy access and control.

Characteristics

• Affordable price
• Flexible setup
• Sales automation
• Convenient management
• Reporting and analysis

Zoho CRM - cloud CRM for small online businesses. Automate sales, marketing, and customer support in a single system. Optimize your sales pipeline and improve customer relationships with Zoho CRM!

Platform advantages

• Sales growth. Increase profits by automating your sales pipeline.
• Cost savings. Optimize marketing and support costs.
• Customer is always close. Build strong relationships with every customer, no matter where they are.
• Easy integration. Easily connect your favorite tools and services.

Characteristics

• Affordable price
• Integration with Zoho
• Ease of use
• Process automation
• 24/7 customer support

Copper - CRM built for Google Workspace. Deep integration with Gmail makes it ideal for small online businesses. Organize sales and customer communications right in your mail!

Platform advantages

• Gmail integration. Manage customers directly from your mail, without switching between tabs. Save time on daily tasks.
• Customer organization. Keep all customer information in one place so you don't lose anything.
• Sales automation. Automate routine tasks to focus on attracting new customers.
• Reporting and analytics. Track performance to make informed decisions for growth.

Characteristics

• Ease of implementation
• Gmail integration
• Sales automation
• Contact management
• User-friendly interface

OneBox OS - CRM/ERP platform for small online business. Manage processes, telephony, warehouse and documents in a single system. Optimize operations and increase profits!

Platform advantages

• Everything in one place. Customer, order, warehouse and document management - all on one OneBox OS platform for convenience.
• Automation of routine. Forget about manual data entry and repetitive tasks. OneBox OS automates processes, saving you time.
• Clear analytics. Track key business indicators, analyze data and make informed decisions for development.
• Flexibility of settings. OneBox OS easily adapts to the needs of your business, regardless of its size and specifics.

Characteristics

• Simple CRM for online business
• OneBox OS sales automation
• Customer and order accounting
• Integration with telephony
• All in one: CRM+ERP

Freshworks CRM (Freshsales) - A CRM system with integrated telephony, email, and an AI assistant. An ideal solution for small online businesses looking to automate sales and improve customer interaction.

Platform advantages

• Easy integration. Unite all communication channels in one place for efficient work.
• Sales automation. Free up time from routine tasks, focus on deals and profits.
• Built-in telephony. Call clients directly from the CRM, record conversations, track history.
• AI assistant Freddy. Get personalized advice and forecasts to increase sales, save time.

Characteristics

• Simple integration
• Sales automation
• 24/7 AI assistant
• Convenient telephony
• Real-time data analysis

SalesDrive - CRM for online business that simplifies sales management. Integration with marketplaces, delivery services, payment systems and warehouse. Automate routine and increase profits!

Platform advantages

• Integration SalesDrive. Everything in one place: marketplaces, delivery, payments, warehouse.
• Sales growth. Marketing automation, increasing customer loyalty.
• Time saving. Automation of routine: order processing, reports.
• Simple management. Intuitive interface, quick training.

Characteristics

• Sales automation
• Integrations for e-comm
• User-friendly interface
• 24/7 customer support
• Accounting and analytics

Insightly - CRM system with project management features, ideal for small and medium online businesses. Organize sales, marketing, and projects in one place! Many integrations for automation.

Platform advantages

• Clear interface. Intuitive navigation, easy setup without programming knowledge.
• Sales automation. Increases profits by automating routine tasks, analyzing customer data.
• Project management. Plan, track, complete projects on time and efficiently, collaborate with the team.
• Integration with tools. Easily integrates with email, social media, and other popular services for SMB.

Characteristics

• Convenient CRM for online business
• Insightly sales automation
• Integrations for SMB from Insightly
• Project management in Insightly
• Customer support at the SMB level

NetHunt CRM - CRM in Gmail for small online businesses. Manage leads, build sales funnels, and automate routine tasks without leaving your email. Everything you need for the effective growth of your business!

Platform advantages

• Integration with Gmail. Manage sales, marketing, and support directly in your Gmail inbox.
• Intuitive interface. Easy to learn and use, even without experience in customer management.
• Sales automation. Automate routine tasks to focus on business development.
• Increase sales. Effectively manage leads to close more deals.

Characteristics

• Integration with Gmail
• Easy to use
• Sales automation
• Convenient sales funnel
• For small businesses

Binotel SmartCRM - CRM for small online businesses: 360° customer profile, sales analytics, convenient tasks and integration with Binotel telephony. Optimize communication and increase profits!

Platform advantages

• 360° customer card. All customer information in one place for better service.
• Analytics for growth. Get reports and understand what to improve in the business.
• Integration with telephony. Make and receive calls directly from the system, record conversations.
• Tasks for the team. Monitor task completion and improve team productivity.

Characteristics

• Simple interface
• Sales automation
• 24/7 support
• Convenient analytics
• Quick implementation

Agile CRM - A CRM system that combines sales, marketing, and customer support in one convenient interface. An ideal solution for small online businesses looking for automation and efficient customer management.

Platform advantages

• All in one place. Manage sales, marketing, and service from a single Agile CRM platform, simplifying the workflow.
• Cost savings. Replace multiple tools with one, paying less for a comprehensive solution.
• Automation of routine tasks. Free yourself from repetitive tasks and focus on business development.
• Clear analytics. Gain valuable customer insights and optimize strategies based on data.

Characteristics

• All in one place
• Price for small business
• Automation of routine tasks
• Simple interface
• Quick implementation

Capsule CRM - simple and intuitive CRM for small online businesses. Manage contacts, deals, and projects in one place. Simplify sales and improve customer relationships today!

Platform advantages

• Simple integration. Easily connect your favorite tools and services.
• Convenient management. Organize contacts, deals, and projects in one place.
• Growth support. Helps scale your business and increase profits.
• Intuitive interface. Easy to use, no special knowledge required.

Characteristics

• Simple interface
• Convenient customer management
• Sales automation
• Integration with mail
• Support for teamwork

Less Annoying CRM is an incredibly simple CRM system created specifically for small businesses. Forget about unnecessary features and complex settings! With LACRM, focus on customers and growing your online business.

Platform advantages

• Easy to use. Intuitive interface, no unnecessary functions, easy to learn.
• Convenient customer management. All customer information in one place, quick access to data.
• Support is always nearby. The Less Annoying CRM team will promptly help resolve issues.
• Affordable price. Transparent pricing, no hidden fees, a worthwhile investment.

Characteristics

• Intuitive interface
• Easy setup
• Affordable price
• Ukrainian support
• Optimized for small