Best CRMs for Tracking Customer Calls | TOP 15

CPAshka - CRM for dropshipping, which simplifies the accounting of customer calls and automates settlements with dropshippers. Optimize sales, control communication and save time with CPAshka!

Main pros

• Accounting for dropshippers. Automatic calculation of orders, payments and statistics for each dropshipper, saving time.
• Automation of payments. Transparent calculation and report generation for payments to dropshippers, avoiding errors.
• Sales analytics. Track the effectiveness of dropshippers and products, optimize your sales strategy.
• Integration with platforms. Easy integration with your dropshipping platforms, centralized data management.

Main parameters

• Call accounting
• Dropshipping automation
• CPAshka: CRM for dropshippers
• Dropshipper calculation
• Customer reporting

LP-CRM - CRM for call recording, product sales, e-commerce, and services. A convenient system for managing customers and analyzing communication effectiveness. Optimize call processing and increase profits!

Main pros

• Increasing sales. Increase profits through automation and analysis of customer data.
• Time saving. Optimize routine tasks and focus on business development.
• Personalized approach. Interact with customers more effectively by knowing their needs.
• User-friendly interface. An intuitive system that is easily customizable to your needs.

Main parameters

• Sales automation
• Integration with telephony
• Reporting and analytics
• Easy implementation
• 24/7 customer support

Zoho CRM - cloud-based CRM for automating sales, marketing, and service. Optimize customer call tracking, improve communication, and increase profits. Try it for free!

Main pros

• Зручний облік дзвінків. All customer communication history in one place, easy search and analysis.
• Sales automation. Increase team productivity and close more deals faster.
• Service improvement. Personalized approach and quick resolution of customer issues.
• Analytics and reports. Get valuable insights for making informed decisions.

Main parameters

• Call accounting
• Sales automation
• Reporting and analytics
• Integration with other services
• Cloud solution

Nutshell: CRM + email marketing created for B2B. Customer call tracking, sales automation and powerful email marketing tools - all in one simple solution. Suitable for teams looking to effectively manage their customer base.

Main pros

• Простий інтерфейс. Easy to learn, quick start for the team. Intuitive design.
• Effective email marketing. Automate mailings, segment contacts, increase sales.
• Detailed call analytics. Track the effectiveness of communications, improve scripts, increase conversion.
• All in one place. Contacts, deals, mail - in Nutshell, no switching between programs.

Main parameters

• Простий інтерфейс
• Email integration
• Call tracking
• B2B orientation
• Зручні звіти

KeyCRM is a Ukrainian CRM for tracking calls and orders from all channels. Convenient telephony integration, customer communication tracking, warehouse management, and detailed analytics. Optimize call processing and increase sales efficiency!

Main pros

• All in one place. Manage orders, communications, warehouse, and analytics from a single KeyCRM platform.
• Convenient call tracking. Record, analyze, and improve the quality of customer service.
• Sales automation. Optimize the sales funnel and increase the profit of your business.
• Ukrainian support. Get fast and high-quality help in your native language.

Main parameters

• Convenient call tracking
• Integration with channels
• Full call analytics
• Communication automation
• Ukrainian support

OneBox OS: CRM/ERP platform for efficient call accounting and all communication with customers! Business process automation, telephony integration, warehouse management and document management - all in one solution. Optimize sales and improve service!

Main pros

• Повна інтеграція. Calls, customers, warehouse - all in OneBox OS!.
• Call automation. Save time and increase efficiency.
• Call reporting. Analyze data to improve sales.
• Single data space. All customer information in one place.

Main parameters

• Call accounting is automated
• Unified CRM/ERP platform
• Telephony integration
• Convenient conversation analysis
• Optimization of managers' work

SalesDrive - CRM for e-commerce that simplifies customer call accounting and automates sales. Integration with marketplaces, delivery, payments and warehouse in one system. Optimize communication and increase the efficiency of your online store!

Main pros

• Integration with marketplaces. Manage orders from different platforms in one place.
• Sales automation. Optimize the sales funnel and increase profits.
• Convenient call accounting. Don't miss any important calls and analyze conversations.
• Online warehouse accounting. Control inventory and avoid product shortages.

Main parameters

• Call accounting
• SalesDrive integrations
• CRM for e-commerce
• SalesDrive automation
• User-friendly interface

amoCRM - A next-generation CRM with a focus on messengers. Automate call tracking, communicate with customers in chats, build chat funnels, and use bots to increase sales. Omnichannel for effective communication!

Main pros

• Time Savings. Automate routine tasks, focus on customers, not paperwork.
• Increased Sales. More leads, faster connection, higher conversions - all in amoCRM.
• Omnichannel. All customer communications in one place: chats, calls, email.
• Messenger-Focused. Communicate with customers where they are: in messengers, quickly and efficiently.

Main parameters

• Convenient call tracking
• Telephony integration
• Omnichannel dialogues
• Chat sales funnels
• Automated lead processing

Pipedrive - CRM that provides a clear vision of the sales funnel. Track calls, manage deals in visual pipelines, and increase conversion. Ideal for call tracking and accelerating sales.

Main pros

• Visual pipeline. Easily track deals at every stage of the sale.
• Effective calls. Record and analyze calls to improve conversion.
• Sales automation. Free up time by automating routine tasks.
• Profit growth. Pipedrive helps close more deals faster.

Main parameters

• Call accounting
• Pipedrive CRM
• Visual funnels
• Deal conversion
• Simple interface

Microsoft Dynamics 365 Sales - CRM for call tracking and sales management. Deep integration with Microsoft 365 and Copilot helps automate routine tasks, improve customer communication and increase profits. Optimize call tracking with customers today!

Main pros

• 360° customer profile. The entire interaction history in one place, for a better understanding of needs.
• Sales automation. Increase team efficiency with intelligent tools.
• Integration with Microsoft 365. Familiar tools (Outlook, Teams) for seamless operation.
• Copilot for analysis. Quick data analysis and report generation for decision making.

Main parameters

• Call accounting
• Integration with 365
• Sales automation
• Copilot for analysis
• Call reporting

Bitrix24 - A CRM system and workspace for call tracking, sales automation, and customer management. Contact center, projects, and tasks - all in one! Optimize customer communication and increase business efficiency.

Main pros

• Convenient call tracking. The entire history of communication with customers in one place, instant access to information.
• Performance analysis. Track metrics and improve call handling quality.
• Integration with tools. Combine telephony, email, and messengers for better work.
• Saving time and money. Optimize the work of the sales department and call center with Bitrix24.

Main parameters

• Call automation
• Customer tracking
• Call reporting
• Telephony integration
• Sales organization

Apptivo: CRM system with a suite of business applications for small and medium-sized businesses. Centralized customer management, including call tracking, in a user-friendly interface. Optimize sales and support with Apptivo!

Main pros

• Convenient call tracking. All conversation data in one place, no detail is lost, increased team efficiency
• Performance analysis. Get call reports, identify weaknesses, and optimize strategy
• Integration with Apptivo. Calls are automatically linked to contacts, projects, and more in Apptivo
• Increased loyalty. Personalized approach to each client thanks to call history

Main parameters

• Apptivo call tracking
• CRM for SMB
• Apptivo integration
• User-friendly interface
• Call automation

Vtiger CRM is the only platform for tracking customer calls, sales, marketing and support. Optimize communications, automate routine tasks and improve service. The perfect solution for effective customer relationship management.

Main pros

• Understandable analytics. Get call and sales reports for better decisions.
• Single platform. Sales, Marketing and Help Desk in one Vtiger CRM system.
• Improved communications. The entire history of interaction with the client is always at hand.
• Sales automation. Increase the efficiency of the sales team with Vtiger CRM.

Main parameters

• Call accounting
• Sales automation
• Convenient Help Desk
• Integration with mail
• Single CRM platform

Copper - CRM built for Google Workspace. Deep integration with Gmail simplifies call tracking and correspondence with customers. Automate sales and improve relationships with Copper!

Main pros

• Gmail Integration. Work with customers directly from your email, without switching between apps.
• Automatic call recording. The entire communication history in one place, nothing will be lost.
• Sales optimization. More deals in less time thanks to automation of routine tasks.
• Reporting and analytics. Get valuable insights to improve your business based on data.

Main parameters

• Call Tracking
• Gmail integration
• Sales automation
• Call reporting
• Contact management

Less Annoying CRM - the perfect CRM for small business focused on simplicity. Easily track customer calls and manage relationships without added complexity. A great choice for call tracking!

Main pros

• Simple interface. Easy to learn, minimal time for team adaptation.
• Communication tracking. Keep a history of calls and communication with customers in one place.
• Sales optimization. Increase the number of deals thanks to a better understanding of customer needs.
• Customer support. Personalized approach that increases customer loyalty.

Main parameters

• Simple interface
• Easy start
• Call accounting
• Convenient reports
• Support Ukraine